Refunds & cancellation

Evaluate first

Eligible new users can evaluate Pro with a 30-day trial without a payment card. Existing issued trials retain their dates.

Seven-day voluntary refund window

You may request a full refund within seven calendar days of payment for monthly, annual or perpetual purchases. Contact billing from your account email and include the purchase reference. This voluntary window is additional to applicable legal rights.

Manual renewal

There is no automatic debit to cancel. Choose not to buy another term to stop renewing. Uninstalling the app does not submit a refund request. After the voluntary window, unused time is not ordinarily prorated; billing errors, duplicate charges, defects, misdescription and applicable legal remedies are considered separately.

Request and review

Email billing or open an account support request with the order reference and a short explanation. Do not include passwords, OTPs, full card details or activation keys. Complaints are acknowledged within 48 hours and addressed promptly, within one month.

Refund and licence status

Approved refunds go through Razorpay to the original payment method. Provider and bank processing time may apply; ask support for status. A refunded order’s paid keys are revoked; unrelated licences and existing trial dates are preserved. Partial refunds suspend the related order’s access while support reconciles it.

Seller and contact

KNEXORA JA
Door No. 3-47-16/2, Potti Sriramulu Street, Vimala Nagar, Tadepalligudem Village, Tadepalligudem Mandal, West Godavari District, Andhra Pradesh – 534101, India
+91 9121706463
Monday–Saturday, 9 AM–6 PM IST
billing@knexoraja.com

Grievance officer: K Poojitha, Grievance Officer
+91 9121706463